Reception Feedback 

Please tick any topics you would like to provide feedback on:
Student Wellbeing waiting room environment
Student Wellbeing waiting room activities
Student Wellbeing reception team
Other

If you wish to be contacted regarding your feedback, please provide your e-mail address:

Based on your experience and interaction with reception, how likely are you to recommend another student to approach Student Wellbeing Reception Team? (1 = Not at all likely, 10 = Extremely likely)
1
2
3
4
5
6
7
8
9
10

The reception team made me feel heard and respected.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

What made you choose this answer?

The staff were friendly, professional, and approachable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

What made you choose this answer?

I felt comfortable asking questions or seeking support.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

What made you choose this answer?

What was the most positive part of your experience?

Is there anything we could improve about how we interact with students?

How does the waiting room feel when you first walk in?
Very welcoming
Somewhat welcoming
Neutral
Slightly unwelcoming
Unwelcoming

What made you choose this answer?

What best describes the atmosphere of the waiting room?
Calm
Safe space
Neutral
Busy
A bit stressful

Did anything feel physically or sensory‑wise difficult for you?
Lighting is too bright
Lighting is too dim
Noise level is uncomfortable
Furniture layout is unclear
Not enough privacy
Hard to find reception
No issues

Any other sensory aspects that felt difficult for you?

Which elements would make the waiting room feel more welcoming?
Plants/greenery
Warm lighting
Calming colours
Comfortable seating
Art or student‑created pieces
Clear signage
Soft background music
Improved privacy
Digital screens with wellbeing info

We would love to hear about any other suggestions you have to improve the feel of our waiting room for you:

What activities would you prefer to have available while you wait?
Nothing – I prefer a neutral space
Quick wellbeing tips
Mindfulness activity (e.g., colouring in)
Light reading (postcards, brochures)
Visual info (posters or screen)
Quiet sensory items (e.g., fidget toys)
Soft background music
Digital screens with wellbeing info
Grounding cards

We would love to hear about any other activities you suggest would help improve your experience while you wait at Student Wellbeing:

Please feel free to provide any other feedback about your experience today:

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